Case Study: Customer Facing Employees Who Don't Demonstrate the Ability to Think Critically
Do you train your employees to handle situations with customers at the lowest level? Are you ever flabbergasted by a situation with your employees and your customers? Do you get complaints from your customers that could have easily been resolved by the customer facing employee and instead they chose to escalate the situation?
Let's look at a simple case study that may help you train your customer facing employees to resolve issues at the lowest levels.
What's a Case Study?
A case study is an in-depth study of one person, group, or event. In a case study, nearly every aspect of the subject's life and history is analyzed to seek patterns and causes of behavior.
Much Love and Much Respect,
Angela
ABOUT THE AUTHOR
Angela M. Odom is a life and leadership coach, founder of The Better U Project brand, podcast host, proud Army veteran and the author of BRONCO STRONG: A Memoir of the Last Deployed Personnel Services Battalion and Golom's Magical Gamers as well as a contributing author to the book, "Camouflaged Sisters: Leadership Through The Eyes of Senior Military Women Leaders".
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